Refund policy

Return & Refund Policy

At Pure Vanya, we want you to have a smooth and satisfying shopping experience. If you are not satisfied with your purchase, you may request a return subject to the conditions mentioned below.

1. Returns

Products purchased from Pure Vanya may be returned only in cases where the customer receives a defective, damaged.

Return requests must be raised within 48 hours (2 days) of delivery. Return requests submitted after 48 hours of delivery may not be accepted.

The product must be in its original condition and should not be used, washed, altered, damaged, or otherwise changed after delivery.

All original tags, packaging, accessories, and other items received with the product should be retained and returned with the product.

2. How to Request a Return

To request a return, the customer must email us at purevanya.in@gmail.com within 48 hours of delivery with the following information:

  • Order number
  • Customer name and contact details
  • Reason for requesting the return
  • Clear photographs of the product, if applicable
  • A clear video of the product showing the defect, damage, or incorrect product received

A clear product video is required to help our team verify the condition of the product and understand the reason for the return request.

Please send the return request and supporting video/materials to purevanya.in@gmail.com.

3. Return Review & Resolution

Once we receive your return request and the required information, our team will review the request.

Pure Vanya will review the return request and provide a resolution within 48 working hours.

Our working hours are:

Monday to Saturday: 10:00 AM to 7:30 PM
Sunday: Closed

Requests received outside working hours will be considered from the next working day.

4. Refund Policy

Pure Vanya does not provide refunds to the original payment method.

If a return is approved, the eligible amount will be provided to the customer in the form of Pure Vanya Store Credit / Credit Points.

These credit points can be used towards future purchases from Pure Vanya, subject to the applicable terms of the store.

5. Store Credit

Once the returned product is received and approved by Pure Vanya, the applicable store credit will be issued to the customer.

The value of the store credit will be determined after the returned product has been reviewed and the return has been approved.

Store credit is not transferable and cannot be exchanged for cash unless required by applicable law.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at purevanya.in@gmail.com.

Please provide your order number along with clear photographs and a video showing the issue with the product. Our team will review the information and provide an appropriate resolution within 48 working hours.

7. Products That May Not Be Eligible for Return

A return request may be rejected if the product:

  • Has been used, washed, altered, or damaged after delivery
  • Is returned without original tags or packaging
  • Shows signs of wear, stains, damage, or misuse
  • Is reported after 48 hours of delivery
  • Does not match the product or order details provided in the return request

8. Return Approval

Submitting a return request does not automatically mean that the return has been approved. Each request is subject to review by Pure Vanya based on the product condition, the reason for the return, and the information provided by the customer.

Customers should wait for confirmation from Pure Vanya before sending a product back.

9. Contact Us

If you have any questions regarding returns or store credit, please contact us:

Email: purevanya.in@gmail.com

Return Request Window: Within 48 hours (2 days) of delivery

Working Hours: Monday to Saturday, 10:00 AM to 7:30 PM

Sunday: Closed

We aim to review and respond to return-related requests within 48 working hours.