FAQ

We use carefully selected fabrics for comfort and everyday elegance. Please check each product page for exact fabric details.
Please refer to the size guide on the product page. If you need help choosing your size, contact us at purevanya.in@gmail.com.
We photograph our products as accurately as possible. Slight colour variations may occur due to screen settings and lighting.
No. Pure Vanya currently accepts prepaid orders only. Cash on Delivery is not available.
Orders are usually processed and dispatched within 1–2 business days. Delivery generally takes 3–7 business days after dispatch across serviceable locations in India.
Once your order is dispatched, tracking details may be shared through your registered contact details.
Contact us as soon as possible at purevanya.in@gmail.com. Changes or cancellation requests depend on your order's processing and dispatch status.
Currently, Pure Vanya ships within India only, subject to courier serviceability.
Returns are considered only for eligible defective, damaged or incorrect products. Contact us within 48 hours of delivery with your order details, clear photos and a product video. Approval is subject to our Return & Refund Policy.
Email purevanya.in@gmail.com within 48 hours of delivery with your order number, clear photos and a video showing the issue. Please wait for our approval before sending the product back.
Follow the care instructions on the garment label and product page. For delicate embroidery, gentle hand washing or professional dry cleaning may be appropriate.