Privacy policy

Privacy Policy

At Pure Vanya, we respect your privacy and are committed to protecting the personal information you provide while using our website and services.

Pure Vanya is a premium ethnic wear brand for women, offering elegant suit sets, co-ord sets, festive wear, and contemporary ethnic styles designed for every occasion.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, create an account, place an order, contact us, or otherwise interact with our services.

1. Business Information

Brand Name: Pure Vanya

Trade Name: LADY BY REEL

Legal Name: VAIBHAV KARMCHANDANI

GSTIN: 08JOBPK1511Q3ZL

2. Personal Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account information
  • Order and transaction details
  • Payment-related information required to process your order
  • Products you view, add to your cart, wishlist, or purchase
  • Information you provide when contacting customer support
  • Device, browser, and technical information
  • IP address and usage information

3. How We Collect Information

We may collect information directly from you when you:

  • Create an account
  • Place an order
  • Subscribe to communications
  • Contact us
  • Submit a return or product-related request
  • Interact with our website

Some information may also be collected automatically through cookies, analytics tools, and similar technologies when you browse our website.

4. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Provide customer support
  • Process eligible returns and store-credit requests
  • Manage your customer account
  • Improve our products, website, and services
  • Personalize your shopping experience
  • Send order-related communications
  • Send marketing or promotional communications where permitted
  • Prevent fraud and protect the security of our website
  • Comply with applicable legal and regulatory requirements

5. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We use payment information only as necessary to process and manage your transactions. Payment service providers may process your payment information according to their own privacy policies and terms.

Pure Vanya does not intentionally store complete payment card information on its own systems unless specifically required and permitted for the operation of the applicable payment service.

6. Shipping and Order Information

We may share necessary customer information, such as your name, phone number, and delivery address, with shipping and logistics service providers in order to fulfill and deliver your order.

This information is used only as necessary to provide the requested service.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, provide a better shopping experience, and support analytics and marketing activities.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

8. Analytics and Website Improvement

We may use analytics and similar technologies to understand how visitors use our website, including information about pages viewed, traffic sources, devices, and general website activity.

This information helps us improve the performance, functionality, content, and shopping experience of Pure Vanya.

9. Marketing and Communications

Where permitted by applicable law, we may use your contact information to send information about products, offers, promotions, new collections, and other updates from Pure Vanya.

You may opt out of promotional communications by using the unsubscribe option included in applicable marketing messages or by contacting us.

10. Sharing of Personal Information

We may share necessary information with trusted service providers and partners who help us operate our business, including:

  • Shopify and technology service providers
  • Payment processing providers
  • Shipping and logistics providers
  • Website analytics providers
  • Customer support service providers
  • Marketing and advertising service providers

We may also disclose information where required by applicable law, legal process, or to protect our rights, customers, website, or business.

11. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

When you interact with a third-party service, that service may collect and process your information according to its own privacy policy and terms. Pure Vanya is not responsible for the privacy practices of third-party websites or services.

13. Children's Privacy

Our website and services are intended for customers who are legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

If you would like to make a privacy-related request, please contact us using the contact information provided below.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable requirements.

When we make changes, the updated Privacy Policy will be made available on this page.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: Pure Vanya

Trade Name: LADY BY REEL

Email: purevanya.in@gmail.com

Phone: +91-8955712078

Working Hours: Monday to Saturday, 10:00 AM to 7:30 PM

Sunday: Closed

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.