1. Return Eligibility
We want you to love every purchase from Pure Vanya. If you are not completely satisfied, eligible products may be returned or exchanged within 7 days of delivery, provided they are unused, unwashed and in their original condition with all tags and packaging intact.
2. Exchange Policy
Exchanges are available for eligible products subject to stock availability. If your preferred size or style is unavailable, we will assist you with an alternative option or store credit, where applicable.
3. Non-Returnable Items
The following items are not eligible for return or exchange unless received in a damaged or incorrect condition:
- Products purchased during clearance or final sale.
- Customized or made-to-order products.
- Products showing signs of use, washing or damage caused after delivery.
4. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect item, please notify us within 48 hours of delivery with clear photographs of the product and packaging. Our team will review your request and arrange a suitable resolution.
5. Return Process
To initiate a return or exchange, please contact our customer support team with your order number and reason for the request. Once approved, we will guide you through the return process.
6. Refunds
After the returned product passes our quality inspection, eligible refunds will be processed to the original payment method within 5–7 business days. Processing time may vary depending on your payment provider.
7. Return Shipping
Return shipping charges, if applicable, will be communicated during the return approval process. In cases of damaged, defective or incorrect products, Pure Vanya will bear the return shipping cost.
8. Quality Inspection
All returned products undergo a quality inspection before any refund or exchange is approved. Products that do not meet our return eligibility criteria may be sent back to the customer.
9. Cancellation Policy
Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted and our Return Policy will apply.
10. Contact Us
If you have any questions regarding returns, exchanges or refunds, please contact our customer support team through our Contact Us page. We'll be happy to assist you.